First Login Instructions
To log in to the website for the first time, please follow these instructions:
Member Number - Membership Suffix
For example: 12345-00 (include dash)
Your member number is your member account number, including your membership suffix. The membership suffix is the two-digit number that follows your account number in our billing system.
Each member on an account has a suffix. As a guide, the suffix are assigned as follows for a family of five:
Eldest Child -02
Middle Child -03
Youngest Child -04
your last name (all lowercase)
Once you log in, please update your password by following the instructions.
If you need help logging in, please email firstname.lastname@example.org or call (804) 288-2891.